[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.
Top Text: “CUSTOMER MISHEARS WHAT I SAID”
Bottom Text: “YOU LIED TO ME!!”]
A woman came to the customer service desk where I worked one morning to ask if we had any of a certain brand of cereal in stock. We’re the only store in the region that carries that brand, and the customer usually buys a large amount at one time to pass out to the elderly people she cares for at the nursing home where she works. I checked our stocking system and found that we were out of the cereal, so I told her she could take a rain check, and we’d call her when we had some in stock. She asked how long that would take, and I said “At least a week.”
Exactly a week later she came back and asked for her cereal. I told her I hadn’t gotten word that we’d got any more in yet, and she started complaining loudly. “You said it’d be here in a week!” “I said it’d be -at least- a week.” To appease her, though, one of the front-end managers went to the back room to see if we had any in a recent shipment. While the manager was away, the woman stayed at the desk. After about 10 minutes she turned to me and said that she was going for a walk. She didn’t say where she was going or why, she just walked off.
About 10 minutes after that the manager returned to say we had indeed not gotten any of the cereal yet. Within seconds of telling me this, the woman also returned. I passed that message along to her, and she immediately screamed, “There’s some on the shelf, so YOU LIED TO ME!!!!”, then stormed off.
Now, indeed, something went wrong in the chain of communication, whereby we got the cereal but it was put on the shelf instead of being saved for her. However, I didn’t know that, having never been told either. The fact that she misunderstood me when I said “at least a week” doesn’t mean I lied to her, and it doesn’t excuse her behavior.
I have a simple 5 page paper due tomorrow..
It has taken me an hour and a half to write 100 words.